Reference

Our Terms Shape How Your Account Works

When you open an account with cojeel sdy, you're agreeing to the rules that keep gameplay fair, payments secure and your account protected.

Account creation rulesDeposit and withdrawal termsGame conduct and limitsDispute and payout process
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cojeel sdy Our Terms Shape How Your Account Works
GET HELP WITH TERMS

Questions About These Terms – Reach Our Team

If you're unsure about any part of these terms—how withdrawals work, what our dispute process looks like, or whether a specific game rule applies to you—our support team in Medan and across Indonesia is ready to walk you through it. We're available across multiple channels during our regular hours, and every agent has the full terms on hand.

Team online

Live Chat Support

Open the chat bubble in your account lobby or on this page. Our team responds in English during business hours, seven days a week. Best for quick term questions about deposits, withdrawals and account rules.

Email Support

Send your question to our support email and include your account ID. We reply within 24 hours with a detailed explanation of the term you're asking about and how it affects your account.

In-App Help Centre

Open your account and tap the Help icon in the bottom menu. You'll find the full terms text, quick answers about common questions and a link to contact us directly from there.

PROTECTING YOUR ACCOUNT

How We Apply These Terms to Keep You Safe

These terms exist to protect both you and cojeel sdy. We enforce them consistently: every account goes through identity verification before withdrawal, every deposit is reconciled with the payment provider, and every…

Identity Verification

Before any withdrawal clears, we confirm your identity against the name and ID document you provided at registration. This step is required by these terms and protects your account from unauthorised access.

Data Security and Storage

Your account data, deposits and game history are stored on encrypted servers. We retain records for the period required by local law and delete them when that period ends, unless you request changes to this schedule.

Session Logging and Access

Every time you log in, we record the timestamp, device type and location. You can review this log in your account settings to spot any unusual activity and report it to our support team.

Dispute Review Process

If you report a transaction or game outcome, we review the complete record—deposit confirmation, game logs, withdrawal status—within 48 hours and explain our finding in plain language.

Account Closure Requests

You can request closure through your settings menu. We process it within 24 hours and return any balance to your registered payment method according to our closure terms.

Policy Updates and Notification

If we update these terms, we notify you by email and in-app at least 14 days before the change takes effect. You can contact us to discuss any change before it applies to your account.

Common Questions About cojeel sdy Terms & Conditions

Below are the questions we hear most often from new and returning players about what our terms mean in practice.

If we detect activity that violates our terms—such as using another person's payment method or attempting to manipulate game outcomes—we flag your account for review. We'll contact you to explain what we found and give you a chance to respond. Depending on the breach, we may restrict deposits, pause withdrawals or close your account. Serious breaches like fraud may result in permanent closure and forfeiture of your balance.

No. Our terms require that withdrawals go only to the payment method and account name on file when you registered. This protects you from unauthorised transfers and meets local compliance rules. If your name or payment details have changed, contact our support team to update your account.

After you request withdrawal, we verify your identity and check your balance against our records—usually done within two hours. Once verified, the funds are sent to your DANA, OVO, GoPay or QRIS account. Those providers typically credit you within 5–10 minutes, but may take up to 24 hours during peak times or technical delays.

Open the login screen on the cojeel sdy website or app and tap 'Forgot Password?' or 'Forgot Username?'. We'll send a reset link to your registered email. For security, you'll need to verify your identity using a code sent to your registered phone or email before you can create a new password.

Our terms allow you to request Deposit references to manage your spending. Open your account settings, go to 'Account Limits' and set a daily, weekly or monthly cap on deposits via DANA, OVO, GoPay and QRIS. These limits take effect immediately and reset on the schedule you choose.

Report it to our support team via live chat, email or in-app help within 7 days of the transaction. Include your account ID and the transaction date. We'll review the payment provider's record and our internal log, then send you a detailed explanation of what happened and any corrective action we're taking.

Our core terms apply across all regions where cojeel sdy operates in Indonesia. However, the specific legal requirements around age, payment verification and data retention depend on local law in your jurisdiction. If you're unsure whether our terms apply to your location, contact our support team and we'll confirm what rules govern your account.

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